FAQ
FAQ
Below is a list of Frequently Asked Questions?
Yes! We are serious and professional knit headwear factory in China.
Here I can share you some factory pictures if we can have a video chat, perhaps it will be better.
Yes, of course, we can offer free samples, and you only need pay for the shipping cost.
Yes, of course, you only need send us your logo design, and we can make a sample for you and send the pictures to you for check.
Normally the MOQ is 25 pcs for each design.
Normally the sample time is about 4-6days.
Generally speaking , we need 4- 6days to finish the samples, while it will take longer time for
some complex design. And the lead time for mass production will be 15- 25days .
We will keep in touch with you after shipment and will offer update for shipping details .Besides ,we will be
responsible for your order if any problem for quality .
If you are satisfied with our caps ,please give us the second order or introduce us to your friends .
If you are not satisfied with it , please contact us with all details and we will offer the best solutions as soon as
possible .
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T/T,L/C,Alibaba Trade Assurance, Paypal, Western Union…etc. For large orders, more options can be negotiated.
Aungwinter’s main products include stylish winter beanies, bucket hats, baseball caps, earflap hats, balaclavas, and coordinated winter sets, all designed to enhance winter fashion while ensuring warmth and quality.
Yes, we have an experienced design team, tell us your detailed requirements, we can do the designing for you. All you need is an idea.
PDF,AI,JPG,CDR,PSD…etc. even your hand draw.
Yes,for sure. For 100 pcs we can mix 4 colors, 25 pcs per color. Based on our experience the most hot selling colors are black, navy, olive, red.
Of course we can send you photos, we can also provide photography service if you need.
It depends,if we are on the process of making the hats,sorry we can’t.
But before mass production,we would.
I will confirm the process with production team first and then get back to you where we are,
if we could change,I will try my best to make it happen.
Yes, for essential changes.
In the first step, the nice&correct mock-up is made for your preview and approval before the actual sampling.
In the actual production, we will pay attention to detail. Before shipment, we will send you the clear pictures/video for your checking.
After receiving the samples, if there are some changes, we will discuss further on how to change.
If extra cost needed, we will let you know in advance. In a word, we will recommend best and reasonable way we can do for you.
Please contact us as soon as possible ,we will take quick measurements to solve it.
We always have a pre-production sample before mass production and we always do final Inspection before shipment;
Usually we ship our finished products by express, like DHL, UPS,Fedex, and by sea for large quantity, as well as by air. DDP also offered. We will advise proper shipping ways based on your deadline and cost budgets.