FAQ

Below is a list of Frequently Asked Questions?

1. Are you a factory?

Yes! We are serious and professional knit headwear factory in China.
Here I can share you some factory pictures if we can have a video chat, perhaps it will be better.

2. Can I get a free sample?

3. Can I order caps with my own design logo?

4. What is the MOQ?

5. How soon can I get a sample?

6. How long will it take for the sample and mass production?

7. How’s your after -sales service?

8. What are your payment terms ?

9. What are your main products?

10. Can you do the design for us?

11. What format do you need for logo ?

12. Can I mix the colors?

13. Can you send photo of hats to me before shipping?

14. Can I change details in production stage?

15. Can I make somes changes after I see the samples？

Yes, for essential changes.
In the first step, the nice&correct mock-up is made for your preview and approval before the actual sampling.
In the actual production, we will pay attention to detail. Before shipment, we will send you the clear pictures/video for your checking.
After receiving the samples, if there are some changes, we will discuss further on how to change.
If extra cost needed, we will let you know in advance. In a word, we will recommend best and reasonable way we can do for you.

16. What can I do if there are defective products ?

17.How can you guarantee quality?

18. What are your shipping ways?

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